Privacy Policy

Last Updated: October 24, 2023

Who we are

Our website address is: https://villareno.ca. Villareno provides residential and commercial renovation, repair, and maintenance services in Burnaby, New Westminster, North Vancouver, and surrounding areas.

Information We Collect

To provide you with estimates, schedule services, and complete renovation projects, we collect the following types of information:

Contact Information: Your name, phone number, email address, and billing address.
Property Information: The address of the property where services are to be performed, as well as details about the property's condition and the scope of work requested.
Payment Information: Billing details necessary to process payments for our services. (Note: We do not store full credit card numbers on our servers; payments are processed securely through our third-party payment processors).

How We Use Your Information

We use the information we collect for the following purposes:

To schedule consultations, site visits, and service appointments.
To prepare cost estimates, quotes, and formal service agreements.
To communicate with you about your project, including updates, delays, or changes in scope.
To process payments and issue invoices.
To maintain records of work completed for warranty and liability purposes.

On-Site Data and Photos

During the course of a renovation or repair project, our team may take photographs or videos of your property to document pre-existing conditions, track project progress, or verify completed work for quality assurance. Unless you explicitly provide written consent, we will not use photos of your property or its interior for public marketing, social media, or portfolio purposes.

Comments and Media

If visitors leave comments on our site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection. If you upload images to our website (e.g., photos of a repair needed for an estimate), you should avoid uploading images with embedded location data (EXIF GPS) included.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

Who we share your data with

We do not sell your personal information. We may share your data with trusted third parties to facilitate our services, including:

Subcontractors & Suppliers: If your project requires specialized trades (e.g., electricians, plumbers) or material deliveries, we will share your address and contact info to coordinate the work.
Service Providers: Companies that help us with billing, scheduling software, or hosting our website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. For clients, we retain project files, contracts, and invoicing records for a minimum of 7 years as required by Canadian tax laws and for warranty/liability tracking. You can request an export or erasure of your personal data at any time, excluding data we are legally obliged to keep.

What rights you have over your data

If you have an account on this site, have left comments, or have requested an estimate, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service. Your contact information and project details are stored securely on our internal servers and cloud-based business management software.